Refund policy

At Dan Flashes, we want you to feel confident about every order. If an item arrives damaged, defective, incorrect, or missing, contact us within 30 days of delivery and we will make it right.

30-Day Money-Back Guarantee

Our 30-day money-back guarantee applies to items that arrive damaged, defective, incorrect, or missing. Eligibility is subject to the requirements and exclusions explained below.

1. Damaged, Defective, Incorrect, or Missing Items

If your order arrives badly damaged, defective, missing an item, or different from what you ordered, we will resolve the issue with:

• A full refund to your original payment method; or

• A free replacement.

To qualify:

• Contact us within 30 days of delivery.

• Include your order number, a short description of the issue, and clear photos when applicable.

• Keep the item and packaging until our team confirms whether a return is required.

Approved refunds are issued to the original payment method. After the refund is processed, please allow 8–10 business days for it to appear, depending on your bank or payment provider.

2. Sizing Issues or Change of Mind

Cash refunds are not generally offered when an item matches the order but does not fit as preferred, or when a customer changes their mind.

After reviewing the request, Dan Flashes may offer one of the following at its discretion:

• Store credit, minus a 10% restocking fee; or

• A 70% repurchase discount toward the correct item.

The 70% repurchase discount is not automatic or guaranteed. Customers must contact us first. Dan Flashes will determine eligibility after reviewing the order and circumstances.

The discount is not published as a general-use code, has no cash value, may be limited to an approved replacement purchase, and cannot be combined with another offer unless we confirm otherwise.

To be considered, the item must be unused and the request must be submitted within 30 days of delivery.

3. Shipping and Delivery Delays

Estimated delivery times are provided in our Shipping Policy. Carrier scans and delivery estimates can occasionally be delayed.

• If tracking confirms that a package has not been delivered within 90 days after shipment, we will treat it as lost and offer a full refund or replacement.

• For in-transit delays under 90 days, we will help investigate and track the shipment, but a refund is not available solely because of the delay unless required by applicable law.

4. Items Not Eligible for a Refund or Replacement

Unless required by applicable law, refunds or replacements are not offered for:

• Slight color or pattern differences caused by screen settings or display differences;

• Items that match the ordered size but do not fit the customer’s preference;

• Minor measurement variations from the listed garment dimensions;

• Subjective preferences, such as not liking the style;

• Minor cosmetic issues, such as ordinary wrinkles or loose threads;

• Items that have been worn, washed, altered, or damaged after delivery; or

• Requests submitted after the applicable 30-day reporting window.

These exclusions do not limit any mandatory consumer rights that apply to your purchase.

5. How to Request Help

Email danflashes@danflashes.us within the applicable reporting period and include:

• Your order number;

• A brief description of the issue; and

• Clear photos if the item is damaged, defective, or incorrect.

You can also visit your Dan Flashes account to view your order and begin a return request.

Do not mail an item back until our team provides instructions. Returns sent without authorization may not be accepted.

6. European Union Customers: 14-Day Right of Withdrawal

If your order is shipped to a country in the European Union, you may have the right to cancel an eligible online purchase within 14 days of receiving it, without giving a reason.

To exercise this right, email danflashes@danflashes.us within 14 days of receiving your order and clearly state that you wish to cancel the purchase under the EU right of withdrawal.

After notifying us, return the item within 14 days. It must be unused, unworn, and in its original condition. We may wait to issue the refund until we receive the item or you provide acceptable proof that it was returned.

The 10% restocking fee and 70% repurchase-discount option do not apply to an eligible EU withdrawal. Customers are responsible for return shipping unless the item arrived damaged, defective, incorrect, or missing, or applicable law requires otherwise.

Contact Information

Dan Flashes
Winnipeg, Manitoba
Canada

Email: danflashes@danflashes.us
Phone: +1 431 531 5582 (text only)
Customer Service: Monday to Friday, 9 a.m. to 5 p.m. ET