Refund policy
Dan Flashes Inc. sells patterned and Hawaiian shirts through danflashes.us. This policy explains refunds, replacements, returns and how to report a problem with your order.
Your consumer rights come first
This policy does not limit rights or remedies that cannot legally be excluded. Our 30-day reporting period, return conditions, discretionary offers and lost-package policy do not replace any longer or additional rights under applicable consumer law.
30-Day Refunds for order problems
Contact us within 30 days of delivery if an item arrives damaged, defective, incorrect or missing from a delivered package. Once the issue is confirmed, we will arrange a refund of the amount paid for the affected item or a replacement at no additional charge, subject to your rights under applicable law. Where the law gives you the choice of remedy, that choice is yours. Any legally required taxes or delivery charges will also be refunded.
An item that materially differs from its description, listed measurements or the item ordered is an order problem, not simply a change of mind. A defect discovered after 30 days may still qualify for a resolution at our own desecration.
How to request help
Email danflashes@danflashes.us with your order number, the email address used at checkout and a brief explanation. Include clear photos when they can help show damage, a defect or an incorrect item. For a measurement concern, photos showing the garment against a measuring tape can help us assess the issue.
You can also view your order and submit an available return request through your customer account. If the account option is unavailable, email us.
Please keep the item and packaging while we review the issue, where reasonably possible. We may request reasonable supporting information, but missing original packaging does not automatically remove statutory rights. We do not require a photograph of an item that was never received.
Contact us for the correct return instructions before mailing an item. This helps prevent lost or misdirected returns and does not make statutory cancellation rights dependent on our approval. If a confirmed damaged, defective or incorrect item must be returned, we will arrange or cover reasonable return shipping costs. We will explain the arrangement before you send it.
Sizing preferences and change of mind
Except where the law provides a cancellation or return right, we do not generally offer refunds to the original payment method when an accurately described item matches the order but does not fit as preferred, or the customer changes their mind.
For an unused item reported within 30 days of delivery, we may approve one of these discretionary options:
- Store credit based on the amount paid for the returned item, less a 10% restocking fee.
- A case-by-case repurchase discount toward a replacement purchase.
These options are not automatic. Return requirements, any customer-paid return shipping and the exact credit or discount must be confirmed with you before you proceed. A 70% repurchase discount is available only when specifically approved by our team, has no cash value and cannot be combined with another offer unless we agree.
Restocking fees and discretionary credit or discount options do not replace a refund or other remedy required by law and do not apply to an eligible statutory withdrawal.
Condition and product differences
Screen settings can affect how colors appear. A difference caused only by a display setting is not the same as receiving a materially different product.
Ordinary creasing, a removable loose thread or a personal style preference does not, by itself, establish a defect. We assess the actual condition, description and applicable quality requirements. We do not use these examples to exclude faulty stitching, material defects or goods that are not as described.
Damage caused by misuse, alteration or care contrary to the garment's instructions is not covered by our voluntary policy. Wearing or washing an item does not automatically defeat a claim for an underlying defect or another statutory remedy.
European Union and United Kingdom cancellation rights
Where EU or UK distance-selling rules apply, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after you, or a person you designate other than the carrier, receives the goods. For goods in one order delivered separately, the period generally begins when the last item is received.
Email a clear cancellation statement to danflashes@danflashes.us. Include your name and enough information to identify the order. You do not have to use a particular form or obtain our permission to exercise this right. Any legally required online withdrawal option is an additional method, not a replacement for email notification.
After notifying us, send the goods back within 14 days. You may inspect and try on clothing as you would in a shop. Where permitted by law, we may deduct a reduction in value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning. We do not charge a restocking fee for a valid statutory cancellation.
For a full-order cancellation, we refund the payments received, including the cost of the least expensive standard outbound delivery offered for the order. Additional costs of an upgraded delivery service are not refundable under the withdrawal right. We refund using the original payment method, unless you expressly agree otherwise, without a refund fee.
We will reimburse you without undue delay and within 14 days after receiving your cancellation notice. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever happens first. You pay the direct return shipping cost for a change-of-mind withdrawal if this cost was properly disclosed before purchase, unless we agree to cover it or the law requires us to do so. Different rules apply to faulty or incorrect goods.
These cancellation rights are separate from statutory rights for faulty or misdescribed goods. EU legal guarantees and UK consumer remedies may apply beyond our voluntary 30-day period.
Optional cancellation form
You may copy and complete the following form to notify us, or send any other clear cancellation statement. Do not send merchandise to the notification address without checking the correct return destination.
Please note that order cancelations are guaranteed within 24 hours of purchase.
Order cancelations outside of 24 hours are not guaranteed.
To: Dan Flashes Inc. Location: Winnipeg, MB, CA. Email: danflashes@danflashes.us.
I/we notify you that I/we wish to withdraw from the purchase described below.
- Goods being cancelled:
- Order number, if available:
- Date ordered:
- Date received:
- Customer name(s):
- Customer address:
- Date of this notice:
- Signature, only if submitting this form on paper:
Australian consumer guarantees
Where the Australian Consumer Law applies, its consumer guarantees cannot be excluded. If goods have a major failure, you are entitled to choose a refund or replacement and to compensation for other reasonably foreseeable loss or damage. Goods that are not of acceptable quality can also qualify for repair or replacement when the failure is not major. These rights are not limited to 30 days or to unused goods in original packaging.
Delayed, lost or undelivered orders
Contact us when your order is late or tracking appears incorrect. We will investigate; a delivery scan alone does not conclusively resolve a disputed delivery.
If a package remains undelivered 90 days after shipment, we will treat it as lost and offer a refund or replacement. You do not have to wait 90 days where the carrier confirms loss earlier or applicable law gives you an earlier cancellation, refund or other remedy. See our Shipping Policy.
Refund method and timing
We issue refunds without undue delay and within any deadline required by applicable law. Approved refunds are issued to the original payment method unless the law permits and you agree to another method. After we issue a refund, your bank or payment provider may take approximately 8-10 business days to display it. This bank-processing estimate does not extend any legal deadline for us to issue the refund.
Refunds reflect the amount actually paid for the affected goods, with discounts accounted for and taxes or delivery charges refunded where required. We do not substitute store credit for a legally required refund without your agreement. Contact us if a refund has not appeared after the expected processing period.
Contact
Dan Flashes Inc.
Email: danflashes@danflashes.us
Text: +1 431 531 5582, text messages only
Customer service: Monday to Friday, 9 a.m. to 5 p.m. Eastern Time
Our business mailing details are on our Contact Information page. Please obtain return instructions before sending merchandise to that address.
