Shipping policy
Last updated: September 6, 2026
This policy explains shipping charges, processing, delivery estimates and help with delayed orders from Dan Flashes Inc.
Shipping charges and destinations
Standard shipping is free unless a different charge is clearly displayed before you complete checkout for your destination or selected service. Any paid shipping option and its price must be shown before you place the order.
We accept orders for destinations supported at checkout. Available services can vary by address. Free shipping does not mean that customs duties, import taxes or third-party clearance charges are included.
Processing and delivery estimates
Our current published estimates are:
- Processing: 1-3 business days, Monday to Friday.
- Order cutoff: 7 p.m. Eastern Time. Orders placed after the cutoff, on weekends or on public holidays begin processing on the next business day.
- Standard delivery: 6-12 business days after processing.
- International delivery: 7-20 business days after shipment, depending on the destination.
Processing time is separate from time in transit. Business days exclude weekends and applicable public holidays. A destination-specific timeframe disclosed before purchase applies where one is provided.
These are estimates, not guaranteed arrival dates. Customs checks, weather and carrier disruptions can affect delivery. An estimate does not remove our delivery obligations or your consumer rights.
For EU and UK purchases covered by the applicable distance-selling rules, we will deliver within 30 days after the contract is made unless a different delivery period has been agreed. If a required delivery deadline is missed, the applicable cancellation and refund rights remain available.
Confirmation and tracking
An order-confirmation email records your purchase. A shipping email provides tracking when it becomes available. You can also use our Order Tracking page.
Creating a shipping label does not necessarily mean the carrier has collected the package. Tracking can take time to show its first scan or update. Contact us if an update appears overdue.
Address changes and cancellations
Check your delivery address before placing an order. Email danflashes@danflashes.us promptly if you need a correction or cancellation. An order can be cancelled before it enters processing for shipment. After processing starts, a requested change or cancellation may no longer be possible.
This operational limit does not remove statutory cancellation, withdrawal or other consumer rights.
Customs, duties and taxes
Checkout identifies taxes or duties collected with your order. Additional import taxes, duties, brokerage or clearance charges may be payable to local authorities or the carrier when they are not collected at checkout and are lawfully payable by the recipient.
We do not promise that an order is duty-free based solely on the destination. Contact us before ordering if you need clarification about charges not shown at checkout.
Delays and missing packages
If we cannot ship within the timeframe promised for your order, we will provide any delay notice, consent request, cancellation option or refund required by applicable law. We will not impose a new extended shipping period without any consent the law requires.
If your order is late, tracking stops updating or a package cannot be located, contact us with your order number. If tracking says delivered, check the delivery location and with household members or building staff, then tell us if it is still missing. We will investigate rather than treating the scan as conclusive proof that you received it.
If a package remains undelivered 90 days after shipment, we will treat it as lost and offer a refund or replacement. This is not a mandatory waiting period where loss is confirmed earlier or the law provides an earlier remedy.
Damaged, incorrect or missing items
Report an item that arrives damaged, defective, incorrect or missing from a delivered package within 30 days of delivery under our voluntary policy. Include your order number, a brief explanation and photos where relevant. Longer or additional statutory rights may apply. Our Refund Policy explains the process and return arrangements.
Contact
Email: danflashes@danflashes.us
Text: +1 431 531 5582, text messages only
Customer service: Monday to Friday, 9 a.m. to 5 p.m. Eastern Time
The shipping terms disclosed when an order is placed apply to that order, subject to applicable law. Later changes do not retroactively reduce your rights.
Dan Flashes Inc. is an independent apparel retailer. It is not affiliated with, sponsored by, endorsed by, or licensed by any television program, streaming service, production company, performer, or entertainment property.
